• Contact Information

    859-331-3292 (main number)
    877-331-3292 (toll-free)
    859-331-1792 (for TTY)
    877-889-1792 (for toll-free TTY)
  • NorthKey - 50 Years

Crisis Stabilization

Our crisis staff is available when you need us. We provide quick triage and response 24 hours per day, every day, for emergent/urgent needs for individuals with developmental disabilities and their families within the Northern Kentucky region.

When you call us, we first gather information so we can accurately understand and assess the emergent needs. We will then work with you and your community supports to assure personal safety. We also seek to re-connect to your community-based services, if needed. Our staff helps develop a short-term action plan to reduce the immediate crisis.

We also assist you and your support system arrange for short-term stabilization services and supports to help de-escalate the crisis. These short-term services may include case management, respite care, behavioral intervention services and, when necessary, temporary housing.

NorthKey’s crisis team responds to referrals from throughout the region and works closely with other service agencies, law enforcement, the Cabinet for Health and Family Services staff and legal guardians.

Additionally, NorthKey provides open access opportunities at our locations to accommodate individuals needing crisis services.  We offer the following open access opportunities:

7075 Industrial Road, Florence – Monday-Friday from 8:30 a.m. – 5:00 p.m.

1201 S. Ft. Thomas Ave., Fort Thomas – Monday-Friday from 8:30 a.m. – 5:00 p.m.

Referrals are made through NorthKey ACCESS team at 859-331-3292

24-Hour Service

For 24-hour access to behavioral healthcare and developmental disabilities services via phone, triage crisis assessment and brief treatment, contact our Access team:

859-331-3292 (main number)
877-331-3292 (toll-free)
859-331-1792 (for TTY)
877-889-1792 (for toll-free TTY)

Additional Developmental Disabilities Services

Case Management
First Steps/Point of Entry
Michelle P. Waiver Services
Supports for Community Living (SCL) Medicaid Waiver
Staffed Residences
Adult Foster Care
Adult Day Training & Vocational Services
Supported Employment Services
Preadmission Screening and Residential Review (PASRR) Specialized Services
Hart Supported Living Grants