24/7 Crisis Help:
NorthKey’s 24/7 Crisis Line:
(859) 331-3292
988 Suicide & Crisis Lifeline:
Call or text 988 | Chat at 988lifeline.org
Our Crisis Services
Crisis Triage (Phone Support)
Who: Anyone
When: 24/7
Where: Phone
How to Access: Call the crisis line and ask for the Crisis Team
What We Do: Immediate risk screening and help deciding next steps, including safety planning, hospital referral, or connection to other crisis services.
Crisis Evaluations
Who: Anyone
When: 24/7
Where: In person, telehealth, or phone
How to Access: Call the crisis line and ask for the Crisis Team
What We Do: Licensed therapist evaluation, safety planning, and care recommendations. School safety evaluations available.
Mobile Crisis
Who: Anyone
When: 24/7
Where: Community locations (after safety screening)
How to Access: Call the crisis line and request Mobile Crisis
What We Do: Crisis assessment and support in the community, with therapist evaluation via telehealth.
Crisis Stabilization Unit (CSU)
Who: Ages 12+ (not needing immediate hospitalization)
When: 24/7
Where: 502 Farrell Dr., Covington, KY 41011
How to Access: Call the crisis line and ask for Crisis Stabilization or walk in
What We Do: Voluntary, short-term stay (up to 23 hours) to stabilize and develop a safe plan to return to the community.
Hospital Discharge Support
Who: Individuals discharged from psychiatric hospitalization
When: Mon–Fri, 8:30 AM–5:00 PM
Where: In person or telehealth
How to Access: Hospital or individual calls the Call Center
What We Do: Care coordination and connection to therapy, medication, and ongoing services.
988 Suicide & Crisis Lifeline
Who: Anyone
When: 24/7
Where: Phone, text, or chat
How to Access: Call or text 988 | Chat at 988lifeline.org
What We Do: Emotional support, safety planning, and connection to local crisis services.
IDD Crisis Services
Team Leader: Lee Ann Kramer
Lead Manager: Lynda Brewer
Who: Individuals with an IDD or suspected IDD in crisis
When: 24/7
Where: Phone or in person
How to Access: Call the crisis line and ask for IDD Crisis
What We Do: Call back within 15 minutes, crisis support, and ongoing assistance until a safe plan is in place.