• Contact Information

    859-331-3292 (main number)
    877-331-3292 (toll-free)
    859-331-1792 (for TTY)
    877-889-1792 (for toll-free TTY)

Crisis Services

Our crisis staff is available when you need us. We provide quick triage and response 24 hours per day, every day, for emergent/urgent needs for individuals with developmental disabilities and their families within the Northern Kentucky region. Effective use of crisis services helps you maintain treatment progress and prevent unnecessary hospitalizations during a mental health crisis.

When you call us, we first gather information so we can accurately understand and assess the emergent needs. We will then work with you and your community supports to assure personal safety. We also seek to re-connect to your community-based services, if needed. Our staff helps develop a short-term action plan to reduce the immediate crisis.

We also assist you and your support system arrange for short-term stabilization services and supports to help de-escalate the crisis. These short-term services may include case management, respite care, behavioral intervention services and, when necessary, temporary housing.

NorthKey has Open Access at all office locations.  Individuals can be seen for an initial appointment when and where it is convenient for them.

Our staff are available during the following hours and we can assist individuals in person, by phone, or through video telehealth during these times:

513 Madison Avenue, Covington
Monday- Tuesday, 8:30am- 7pm
Wednesday, 8:30am- 7:30pm
Thursday, 8:30am- 7pm
Friday, 8:30am- 5pm

12 E. 5th Street, Newport
Monday- Thursday, 8:30am- 7pm
Friday, 8:30am- 5pm

7459 Burlington Pike, Florence
Monday- Tuesday, 8:30am- 7:30pm
Wednesday, 7:30am- 5pm
Thursday, 7:30am- 7:30pm
Friday, 7:30am- 5pm
Saturday, 8:30am- 12:30pm (every other)

308 Barnes Road, Williamstown
Monday- Friday, 8:30am- 5pm

320 Montjoy Street, Falmouth
Monday- Friday, 8:30am- 5pm

2688 US Hwy 227, Carrollton
Monday- Friday, 8:30am- 5pm

326 Roland Ave, Owenton *starting August 1, 2020
*Monday, 8:30am- 5pm
Tuesday, 10:30am- 7pm
Wednesday, 8:30am- 5pm
*Thursday- Friday, 8:30am- 5pm

203 W. Main Street, Warsaw
Wednesday, 9:30am- 6pm (every other)
Thursday- Friday, 8:30am- 5pm

Referrals are made through NorthKey ACCESS team at 859-331-3292

24-Hour Service

For 24-hour access to behavioral healthcare and developmental disabilities services via phone, triage crisis assessment and brief treatment, contact our Access team:

859-331-3292 (main number)
877-331-3292 (toll-free)
859-331-1792 (for TTY)
877-889-1792 (for toll-free TTY)

Additional Developmental Disabilities Services

Case Management
First Steps/Point of Entry
Michelle P. Waiver Services
Supports for Community Living (SCL) Medicaid Waiver
Staffed Residences
Adult Foster Care
Adult Day Training & Vocational Services
Supported Employment Services
Preadmission Screening and Residential Review (PASRR) Specialized Services
Hart Supported Living Grants